FAQ

General FAQ

When is your next in-person pop-up in NYC?

Check our Instagram for updates! You can book a virtual or in-person appt for our Dumbo showroom here. If you have questions about customizations, email us at sageandsaber@gmail.com.

Can I customize or personalize jewelry?

Yes, we offer customization on select pieces. Refer to our "Customize Your Own" tab where you can design your very own one-of-a-kind accessories. Our intuitive customization tools allow you to select the watch faces and charms that bring your vision to life. 

Do the watches work?

Yes, the watches do work. The watch faces come with a new battery, but functionality is not guaranteed. If you encounter any issues, we recommend taking the watch to a local watch store for a quick repair.

What materials are your jewelry pieces made from?

Unless stated otherwise, our pieces are made from stainless steel or gold-plated stainless steel. This material should not turn your skin green and doesn't tarnish or fade easily. However, we recommend taking standard jewelry precautions to ensure it looks pristine.



Online 

What is the return/exchange policy?

You can find detailed information about our online return and exchange policy on the Returns & Exchanges page. Please review it for guidelines and instructions before contacting us.

How long does shipping take, and what are the shipping costs?

We offer shipping to various regions with different transit times. Shipping times and costs vary based on your location and the chosen shipping method. You can find estimated delivery times and costs at checkout.

Do you offer international shipping?

Yes, we offer international shipping to many countries. You can check if we ship to your location during the checkout process. If there are no shipping options available to your location, please contact us for assistance. For international packages, taxes and duties are included in the checkout total.

How can I track my order?

All shipments come with a tracking number. Once your order ships, we'll send you this tracking number via email. You can use this to monitor your package's progress.






  What happens if my package is lost or stolen? 




If a package is lost or stolen after being scanned by the carrier, it is no longer our responsibility. However, please contact us if you encounter any issues with your delivery. If a package is returned to us, we can reship it or provide store credit. If the package is returned due to an incorrect address provided by you, you will be responsible for a shipping invoice to resend the package.

What if there are no shipping options available for my location?

If you don't see any shipping options for your location at checkout, please contact us at sageandsaber@gmail.com for assistance. We'll do our best to find a solution for you.

How can I contact customer support?

For any questions or assistance, contact us at sageandsaber@gmail.com or visit our Contact Us page. We do not respond to all Instagram messages.